Return Policy

OUR COMMITMENT TO YOU

We take pride in the craftsmanship of our shoes and the thoughtful care we offer. If your order isn't perfect, our straightforward return process is here to assist you.

RETURN ELIGIBILITY

Unworn Shoes: Returns are accepted if shoes are unused and in their original condition, with all tags and materials intact.
Gently Tried-On Shoes: Shoes may be tried on a clean, carpeted surface to ensure a proper fit. Items showing wear, damage, or scuff marks will not qualify for a return or refund.
Customized or Personalized Items: Bespoke or personalized shoes are not eligible for return or refund.

PACKAGING AND SHIPPING INSTRUCTIONS

1. Place the shoes in their original shoebox with all accompanying materials (dust bags, cards, tissue paper). Do not use the shoebox as a shipping container.
2. Reuse the original shipping box provided, which is designed for double use. If unavailable, package the shoebox in a sturdy box for protection during transit.
3. Returns shipped using only the shoebox as the outer packaging may incur a deduction from your refund.

RETURN WINDOW

All countries: Initiate a return within 10 days from the date of delivery.
Holiday Season Policy: During the holiday season, we may extend the return window for your convenience. Details will be shared on our website.

RETURN SHIPPING COSTS

Return shipping is covered by Michel Piza. Once your return is approved, we will send you a prepaid return label.
If you choose to keep the dust bag, €20 will be deducted from your refund. Each dust bag is unique, made from upcycled fabrics by a WFTO-certified organization and artisans trained in dignified craftsmanship. By keeping your dust bag, you support our values of sustainability and empowerment.

RETURNS THAT DO NOT QUALIFY

Items showing wear, damage, or missing components will be returned to you at your expense or result in a deduction. Our team will notify you if this occurs.

STEPS FOR RETURNING YOUR ORDER

Contact Us: Email info@michelpiza.com with the subject line: “Refund: Order [Your Order Number]”. Provide your order details and the reason for the return.
Receive Return Instructions: After approval, we’ll send you a prepaid return shipping label. Use it within 7 days to avoid delays.
Prepare Your Package: Use the transparent sticker bag provided to attach the shipping label securely. Ensure it is visible on the outside of the box. Include additional documents (e.g., customs forms) as instructed.
Ship Your Return: Drop the package at the carrier’s location and retain the tracking receipt.

REFUND DETAILS

Refunds are issued via bank transfer within 3–10 business days after approval. Delays may occur during holiday periods or international transactions.

SUSTAINABILITY COMMITMENT

By reusing packaging and collaborating with ethical organizations, we reduce waste while offering a seamless and refined return experience.

CUSTOMER SUPPORT

For assistance, contact us:
Email: info@michelpiza.com
Hours: Monday–Friday, 9 AM–6 PM (CET).
We aim to respond within 48–72 hours.

LEGAL ACKNOWLEDGMENT

By initiating a return, you confirm that you have read and agreed to this policy.